Full-Time SharePoint Administrator

• Provide overall technical, configuration and Tier 2 end user support for Sharepoint production system (Microsoft Office 365) and development/test system (premised based)   in a highly collaborative team environment

• Provide technical and configuration support for Sharepoint authentication and provisioning of user and/or system accounts.  Troubleshoot issues between Microsoft  Active Directory, Active Directory Federation Services and Directory Synchronization (DirSync) tools

• Develop, configure and maintain document libraries, enterprise lists and site collections

• Manage permissions and alerts

• Create, leverage and manage content types, site columns and templates for re-use in sites

• Generate reports using custom scripts to gather information from usage analysis for sites

• Assist users in leveraging enterprise features of SharePoint

• Ensure uniform navigation throughout sites

• Provide guidance to business units on the structure of their sites

• Monitor system usage, including content appropriateness, security, and storage capacities

• Monitor system to ensure workflow and tasks are working correctly

• Maintain landing page to encourage traffic and user adoption

• Provide on-boarding communication and initial training to new customers of Sharepoint

• Provide product/system demonstrations as required

• Install, configure and manage any third-party products used with SharePoint

• Provide technical input to assist in development of project plans for projects that intend to use these environments

• Create and manage procedures for the HelpDesk, and manage/resolve Helpdesk Tier 2 tickets  

• Provide configuration and support consistent with established governance policies and best practices

Management: 

• Show excellence in leadership, management and client liaison

• Participate in monthly Governance Forum consisting of business and IT role-players

• Develop / manage SharePoint Online best practices and implement with user groups

• Interface with and help manage related vendor/consultant relationships, where applicable

• Manage on-boarding process with new customers

• Gather input and requirements for potential   new features sets and product roll-outs

Communication: 

• Liaise  with business owners and customers

• Liaise with IT on future strategy of platform, upgrades, etc.

• Build, develop and grow business relationships

• Must have strong IT leadership skills and mentor and empower the support team

• Communicate with IT management in a professional and articulate manner

• Communicate daily with the rest of the team on issues, management and future of the platform

Management Reporting: 

• Develop and deliver progress reports on projects, migrations, upgrades, etc.

• Oversee user training needs, including keeping training documentation current and organizing delivery of end user training when needed

• Maintain system documentation and end user support documentation